Return/Exchange Policy

Unconditional 100% Satisfaction

We expect our customers to be 100% thrilled with the products we sell and the service we provide. If at any time in the next 30 days you are NOT 100% satisfied with your purchase, please call us immediately at 1-210-998-7960 or email us at cs@hellobeautysupplies.com so that we can make it right! We will gladly give you a store credit or an exchange.

Why Are Some Products Non-Returnable?

Due to the unique nature of this business and related matters of hygiene and public safety, we cannot allow certain items to be returned. The Federal Drug and Food Administration administers rules concerning the reprocessing of cosmetics and toiletries.

Important Notes About Returns & Exchanges

If merchandise is returned in “as-new” condition with no damage or alterations. In its original packaging within 30 days of purchase, a credit for the item will be issued to the method of payment used when the order was placed. All returns MUST include a valid RMA (Return Merchandise Authorization) number issued by cs@hellobeautysupplies.com