Shipping Policy

We use the following carriers to ship our orders.

USPS
UPS
Exceptions: APO and FPO Box address must ship via the U.S. Postal Service. We do not ship to P.O. Box addresses.

Free Shipping

Applies to all orders over $50 within the Continental U.S. 48 States Only (excludes Alaska, Hawaii and U.S. Territories). Free Shipping will be shipped either by UPS and on occasion USPS. These methods typically take 4 to 8 business days for delivery. Free shipping applies to original order only. Exchanges are subject to additional shipping fee.

Military Mail

We do ship to military addresses. All mail is shipped via USPS to a military bases Postal stations who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days. International shipping is not free.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

Rates charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

International Buyers – Shipping is estimated at $43.00 for USPS Shipping. Please note: You will be notified of a tracking number if provided by the carrier.

We provide premium quality wigs, therefore we require the following time frame to ensure our high quality standards. Stock Wigs – ship within 1-4 business days, after payment is processed. Once shipped, it can take 2-8 business days for your package to be delivered. Exception: APO and FPO addresses ship via the United States Postal Service (USPS). These shipping times vary.

APO, FPO, & MPO Military Installation

  • APO/FPO : Delivery in 5-20 business days after shipment on average but can take up to 2 months in rare case.
  • If you do not receive your order, please email us after 30 days of shipment, then, we can file a claim the US Postal Service.
  • However USPS regulation allows filing of investigation of the package after 75 days of shipment (“Claim may not be filed until 75 days or more after date of mailing.” from USPS form 1000) and it will take up to 8-16 weeks to have result.
  • As soon as we hear from USPS, We will notify you by email.
  • Therefore we CANNOT GUARANTEE any delivery times to APO, FPO, & MPO addresses. Some packages being claimed not received has made its way to customers with delay! Please understand that we do have to abide by the above policy.

Shipping Methods By Carriers

UPS Shipping

USPS Shipping

Shipping Delays

We do not take any responsibility for late shipments. We do not have a control over these private carriers. Add additional days for Customs Declaration (varying by country of destination). If you need additional information, please let us know at cs@hellobeautysupplies.com. Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, weather, terrorism, riots, strikes or other labor disputes civil unrest disruptions in air or ground transportation networks and natural disasters, such as violent storms, earthquake, floods and etc. Incorrect billing and/or shipping information may cause shipping delays as information must be verified.